Terms and Conditions

Last updated: April 2025

Welcome to My Vita Charms. By purchasing through our website, you agree to the following terms:

1. Company Information
My Vita Charms
25 Nimbus Way, Newmarket, Suffolk, England
Email: hello@myvitacharms.com

2. Eligibility
You must be at least 18 years old to place an order on our site.

3. Product Information
We offer personalised charm products. Customers are responsible for providing accurate personalisation details.
We provide clear instructions—if the information is not submitted correctly, we are not liable for the result.

All custom items follow predefined templates and measurements.

4. Pricing and Payments
All prices are shown in GBP or your local currency. Payment is processed securely via Shopify Payments.

5. Order Processing and Delivery
Due to high demand, orders may take 3 to 5 business days to process.
Shipping times range from 6 to 10 business days, depending on your destination.

6. Shipping Regions
We ship to the UK, European Union, and selected international countries.

7. Limitation of Liability
We are not liable for delays caused by incorrect shipping addresses, customs issues, or force majeure.

8. Contract Language
This agreement is governed in English. By placing an order, you agree that English is the legal language of this contract.